Terms & Conditions

Luckes Terms And Conditions Of Service

Welcome to Luckes.

This document tells you the Terms which apply when you order any menu Items from our Luckes.co.uk website.

Please read these Terms carefully before ordering any items from our website. If you have any questions relating to these Terms please contact hello@luckes.co.uk. If you are a consumer, you have certain legal rights when you order items using our website.

You can find more information about these rights at https://www.citizensadvice.org.uk/consumer/.

Your legal rights are not affected by these Terms which apply in addition to your legal rights and do not replace them.

By setting up your Luckes account, you confirm that you accept these Terms.

Section 1. Information About Us

Luckes.co.uk is operated by Luckes Ltd, a company registered in the United Kingdom whose registered office is at Luckes, 69 North Street, Chichester, West Sussex, PO19 1LP, United Kingdom. Our Registration number is 10163604. Our VAT number is 265 6804 78.

You may contact us at hello@luckes.co.uk or by phone on 01243 528596 or 07387 668370.

Section 2. Purpose

Our objective is to allow you to order our items for delivery or collection from us. Once you have placed an order, your items will be delivered to you by us if that is the option selected or, if you have selected collection, your items will be prepared and made ready to be picked up by you.

Section 3. Account

Before you can place orders for items using our website, you need to open a Luckes account. When you open an account, you must create a password and will also have to provide credit card details. You must keep any password you create secret and prevent others from accessing your email account. If another person accesses your account, you will be responsible to pay for any items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so through contacting us at hello@luckes.co.uk. We may suspend your access to your account, or close it permanently, if we believe that your account has been used by someone else. We may also close your account if, in our opinion, you are abusing our service (for example, mistreating our staff, making repeated unreasonable complaints, requesting refunds to which we do not consider you are entitled, or any other good reason).

Section 4. Service Availability

We have a prescribed delivery area which may change at any time due to factors such as weather or demand on our service. This is to ensure that items reach you at their best. We maintain the right to alter our operating hours. If you try to order a delivery to a location outside of the delivery area or our operating hours, then the ordering section on our website will be unavailable to you.

Section 5. Orders

When you place an order through our website, it needs to be paid for in full before you will receive a confirmation email. This confirmation email will include a summary of the items ordered including costs and VAT breakdown and your billing and delivery address details.

You are responsible for paying for all items ordered using your account, and for related delivery charges, and for complying with these Terms, even if you have ordered the item for someone else. The contract for the supply of any item you have ordered comes into existence once we have sent the confirmation email to you. All items are subject to availability. Please contact us prior to ordering if you have an allergy. Luckes cannot guarantee that any of the items sold are completely free of allergens as all food is prepared in the same kitchen but we try out best to avoid contamination.

Section 6. Delivery

When you place an order we will endeavour to deliver it to you as soon as we can. You must be available to accept the delivery. Unfortunately, despite our best efforts, things do not always go to plan and factors such as traffic and weather conditions may prevent us from delivering your item on time. If your order is significantly delayed, and we have not notified you, we will work with you to make things right unless you have caused the delay (e.g. because you gave us the wrong address).

We will attempt delivery at the address you provide us when you place your order. If you need to change the delivery location after you have placed your order, we may be able to change the address to an alternative one if you let us know before the driver has been dispatched and if the new address is within the prescribed delivery area. If we cannot change the delivery address and the food preparation has already started there will be no option for you to claim your money back from us.

You will not be entitled to any money back in the event of a failed delivery if you have caused such failure for any reason. Reasons you might cause a delivery to fail include (but are not limited to):

You did not come to the door, did not pick up the phone when the driver contacted you using the contact information you have provided us and/or you picked up the phone but then failed to provide access within a reasonable amount of time and the driver is unable to find a safe location to leave the food

Section 7. Your Rights if Something is Wrong with your Items

You have a legal right to receive goods which comply with their description, which are of satisfactory quality, and which comply with any specific requirements you tell us about (and we agree to) before you place your order. If you believe that the items you have been delivered do not comply with these legal rights, please let us know. We may request a photograph showing the problem if it is something that can be seen by inspecting the items.

We will provide a voucher or refund in respect of the affected part of the item, and also in respect of delivery if the whole order was affected, unless we have reason to believe that the problem was caused after delivery. Prior to processing your voucher or refund, we may take into account relevant factors including the details of the order, your account history, what happened on delivery and information from the people who made your order.

Section 8. Cancellation

Once you have placed an order (which includes full payment) and received a confirmation email, the order cannot be cancelled, especially once the items within the order have begun to be prepared. If you need to alter your order, please contact us on the details provided above.

We may notify you than an order has been cancelled at any time. You will receive reimbursement for any order cancelled by us.

Section 9. Prices, Payment and Offers

Prices include VAT. You confirm that you are using our service for personal, non-commercial use unless you request a VAT invoice. We may operate dynamic pricing some of the time, which means that prices of items and delivery may change while you are browsing. We reserve the right to charge a service fee, which may be subject to change. We also reserve the right to creating a minimum order value policy. You will be notified of any service and delivery fees prior to purchase on the checkout page on our website. The total price of your order will be set out on the checkout page on the website, including the prices of items and delivery and applicable service fees and taxes.

Payment for all items and deliveries can be made on our website by credit or debit card, or any other payment method we make available. For your order to be confirmed, your credit or debit card will be authorised and the total amount marked for payment. Payments will be made through Stripe payment gateway, a third party, and no customer card details will be stored on the Luckes website and server.

We reserve the right to make special offers available through our website. These will be visible when you look at the menu and are available at our discretion. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and received a confirmation email.

Section 10. Tips

If you wish to provide a tip for our service, please pass this to the driver where it will be split evenly between all members of staff who worked towards your order.

Section 11. Our Responsibility for Loss or Damage that You Suffer

We are responsible to you for any loss or damage that you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill in relation to your use of our service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employee’s failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the items, as summarised in section 7 above; or for defective items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our website.

Section 12. Data Protection

We process your personal data in accordance with our Privacy Policy.

Section 13. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the Terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent you a confirmation email. These Terms are governed by English law.

Luckes Terms of Use for Our Website

The following sections will tell you the terms of use on which you may make use of our website luckes.co.uk whether as a guest or a registered user. Please read these Terms carefully before you start to use our website or our service. By accessing our website, you indicate that you accept these Terms of use and that you agree to abide by them. If you do not agree to these Terms of use, do not access our website or use our service.

Section 1. Information about Us

Luckes.co.uk is operated by Luckes Ltd, a company registered in the United Kingdom whose registered office is at Luckes, 69 North Street, Chichester, West Sussex, PO19 1LP, United Kingdom. Our Registration number is 10163604. Our VAT number is 265 6804 78. You may contact us at hello@luckes.co.uk or by phone on 01243 528596 or 07387 668370. Luckes is a business where the food is prepared by us and can also be delivered by us.

Section 2. Accessing Our Service

Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend access to our website without notice (see below). We will not be liable if, for any reason, our website or service is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our website or service, or our entire website or service.

You are responsible for maintaining the confidentially of your login details and any activities that occur under your account. If you have any concerns about your login details, you should contact us at hello@luckes.co.uk straight away to let us know. We can deactivate your account at any time.

Section 3. Acceptable Use

You may use our service only for lawful purposes. You may not use our website or our service in any way that breaches any applicable local, national or international law or regulation or to send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards in section 4 below. You also agree not to access without authority, interfere with, damage or disrupt any part of our website or service or any network or equipment used in the provision of our service.

Section 4. Content Standards

These content standards apply to any and all material which you contribute to our service through any format (e.g. email, phone). The standards apply to each part of any contributions as well as to its whole. Contributions must be accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Contributions must not:

  • Contain any material which is defamatory of any person, obscene, offensive, hateful or inflammatory, promote sexually explicit material or promote violence or promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
  • Infringe any copyright, database right or trademark of any other person;
  • Be likely to deceive any person or be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence or promote any illegal activity;
  • Be threatening, abusive or invade another’s privacy, or to misrepresent your identity or affiliation with any person or give the impression that they emanate from us, if this is not the case;
  • Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Section 5. Termination

Failure to comply with section 3 and/or 4 in these Terms of Use constitutes a material breach of the Terms of Use and may result in our taking all or any of the following actions:

  • Immediate, temporary or permanent withdrawal of your right to use our service;
  • Issuing a warning to you;
  • Legal action against you including proceedings for reimbursement of all costs on an (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
  • Disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
  • The responses described in this clause are not limited and we may take any other action we reasonably deem appropriate.

Section 6. Intellectual Property Rights

We are the owner of all intellectual property rights in our website and our service and in the material published on it (excluding your contributions). Those works are protected by copyright laws and treaties around the world. All such rights are reserved. You may not copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any content on our site in any way except for your own personal, non-commercial use.

Section 7. Reliance on Information Posted

Commentary and other materials posted on our service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our service or by anyone who may be informed of any of its contents.

Section 8. Our Site and Our Service Change Regularly

We aim to keep our site and our service updated and may change the content at any time. If the need arises, we may suspend access to our website and our service or close them indefinitely. Any of the material on our website or our service may be out of date at any given time and we are under no obligation to update such material.

Section 9. Our Liability

We have taken every care in the preparation of our website and our service. However, we will not be responsible for any errors or omissions in relation to such content or for any technical problems you may experience with our site or our service. If we are informed of any inaccuracies on our website or in our service, we will attempt to correct this as soon as we reasonably can.

To the extent permitted by law, we exclude all liability (whether arising in contract, negligence or otherwise) for loss or damage which you or any third party may incur in connection with our website and our service. This does not affect our liability for death or personal injury arising from our negligence, or our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, or any other liability which cannot be excluded or limited under applicable law.

Section 10. Information about You and Your visits to Our Site and Use of Our Service

We collect certain data about you as a result of you using our service. This is described in more detail in our privacy policy.

Section 11. Uploading Material to Our Site and Our Service

Any material you upload to our service or data that we collect as set out above (section 10) will be considered non-confidential and non-proprietary, and you acknowledge that we have the right to use, copy, distribute and disclose to third parties any such material or data for any purpose related to our business. To the extent that such material is protected by intellectual property rights, you grant us a perpetual, worldwide, royalty-free license to use, copy, modify, distribute and disclose to third parties any such material or data for any purpose related to our business. An example of when you may upload material to our site may be through sending us a query.

Section 12. Links from Our Site

Where our website contains links to other sites provided by third parties, these links are provided for your information only. We have no control over the contents of those sites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Section 13. Jurisdiction and Applicable Law

The English courts will have jurisdiction over any claim arising from, or related to, a visit to our website or use of our services. These Terms of Use and any dispute or claim arising out of or in connection with them or their subject matter or formation shall be governed by and construed in accordance with the law of England.

Section 14. Variations

We may revise these terms of use at any time by amending this document. You are expected to check this page from time to time to take notice of any changes we make as they are binding on you.

Section 15. Your Concerns

If you have any concerns about material which appears on our website and service, please contact us at hello@luckes.co.uk.

Luckes Pick up Terms of Service

This section tells you the Terms which apply when you order any menu items from our luckes.co.uk service to be collected by you from the relevant café. Please read these terms carefully before placing any pick-up orders on our website. If you have any questions relating to these Terms please contact hello@luckes.co.uk before you place a pick-up order.

If you are a consumer, you have certain legal rights when you order items using our website. You can find more information about these rights at https://www.citizensadvice.org.uk/consumer/. Your legal rights are not affected by these Terms, which apply in addition to them and do not replace them. By setting up your Luckes account and placing an order, you confirm that you accept these Terms.

Section 1. Information about Us

Luckes.co.uk is operated by Luckes Ltd, a company registered in the United Kingdom whose registered office is at Luckes, 69 North Street, Chichester, West Sussex, PO19 1LP, United Kingdom. Our Registration number is 10163604. Our VAT number is 265 6804 78. You may contact us at hello@luckes.co.uk or by phone on 01243 528596 or 07387 668370.

Section 2. Purpose

Our objective is to allow you to order items through our website and to be able to chose to pick up your order from our café. Once you have placed a pick-up order, you will be required to collect your items from the specified location of the café.

Section 3. Your Account

Before you can place pick-up orders using our website, you need to open a Luckes account. If you have a Luckes account for delivery orders, you will use the same account for pick-up orders. If you open an account for pick-up orders, you will also use that account for delivery orders. When you open an account, you may create a password and will also have to provide credit or debit card details.

You must keep any password you create secret and prevent others from accessing your email account. If another person uses these methods to access your account, you will be responsible to pay for any items they order, and we are not responsible for any other losses you suffer, unless the person using your password obtained it because we did not keep it secure.

You may close your account at any time by requesting to do so through contacting us at hello@luckes.co.uk. We may close your account if we believe it has been used by someone else or if, in our opinion, you are abusing our service (for example, by making repeated unreasonable complaints, mistreating our staff, or for any other good reason).

Section 4. Service Availability

We decide our own operating hours which is your responsibility to check before placing an order. The ordering section on our website will be unavailable if you try to place an order outside of these operating hours.

Section 5. Pick-up Orders

When you place a pick-up order through our website, you must pay in full before the order can be accepted and you will receive a confirmation email. The confirmation email will include a summary of all items ordered including costs and VAT breakdown. If we need to cancel or alter your order, for example if an item you have ordered is temporarily unavailable, we will contact you as soon as we can using the details you have provided.

The contract for the supply of any item you have ordered comes into existence when we send you a confirmation email. You are responsible for paying for all items ordered using your account and for complying with these Terms, even if you have ordered the item for someone else. We reserve the right to operate a minimum order value policy which will be displayed on our website. All items are subject to availability.
We may use nuts or other allergens in the preparation of certain items. Please contact us prior to ordering if you have an allergy.

Section 6. Pick-up

When you place an order for pick-up, you will receive an email confirmation with a time for when we will aim to have your items ready for you to collect. You will be required to collect your items directly from us at the specified location. You must arrive at our café to collect your item at or just before the target time. We will hold your items for 30 minutes after the target pick-up time. If you fail to collect your items within this time, we may dispose of your items. You will still be charged for the items in the event you fail to pick-up your order.

Unfortunately, despite our best efforts, things do not always go to plan and there may be times when your items are not ready to be collected at the target pick-up time. If your order is not ready more than 15 minutes after the target pick-up time, we will work with you to make things right unless you have caused the delay.

Section 7. Your Rights if Something is Wrong with Your Items

You have a legal right to receive goods which comply with their description, which are of satisfactory quality and which comply with any specific requirements you tell us about (and we agree to) before you place your pick-up order. If you believe that the items you have picked up do not comply with these legal rights, please let us know at hello@luckes.co.uk.

We may request a photograph showing the problem if it is something that can be seen by inspecting the items. We will provide compensation, unless we have reasonable cause to believe that the problem was caused after pick-up. Prior to processing any compensation, we may take into account relevant factors including the details of the pick-up order, your account history, what happened on or immediately after pick-up and information from the staff who prepared your items.

Section 8. Cancellation

Once you have placed an order (which includes full payment) and received a confirmation email, the order cannot be cancelled, especially once the items within the order have begun to be prepared. If you need to alter your order, please contact us on the details provided above.

We may notify you that an order has been cancelled at any time. You will receive reimbursement for any order cancelled by us.

Section 9. Prices, Payment and Offers

Prices include VAT. You confirm that you are using our service for personal, non-commercial use unless you request a VAT invoice. We may operate dynamic pricing some of the time, which means that prices of items and delivery may change while you are browsing.

We reserve the right to charge a service fee, which may be subject to change. We also reserve the right to creating a minimum order value policy. You will be notified of any service fees prior to purchase on the checkout page on our website.

The total price of your order will be set out on the checkout page on the website, including the prices of items and delivery and applicable service fees and taxes.

Payment for all items can be made on our website by credit or debit card, or any other payment method we make available. For your order to be confirmed, your credit or debit card will be authorised and the total amount marked for payment. Payments will be made through Stripe payment gateway, a third party, and no customer card details will be stored on the Luckes website and server.

We reserve the right to make special offers available through our website. These will be visible when you look at the menu and are available at our discretion. Unless the offer terms state a fixed or minimum period for which an offer will be available, it can be withdrawn at any time, unless you have already placed an order based on the offer and received a confirmation email.

Section 10. Our Responsibility for Loss or Damage that You Suffer

We are responsible to you for any loss or damage that you suffer that is a foreseeable result of us breaking these Terms or failing to use reasonable care and skill in relation to your use of our service. We are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if it is either obvious that it will happen, or if you told us that it might happen, for example if you tell us about particular circumstances that might increase the loss or damage arising from our breach of these Terms before you place an order.

We do not exclude or limit our responsibility to you for loss or damage where it would be unlawful to do so. This includes any responsibility for death or personal injury caused by our failure, or our employee’s failure, to use reasonable care and skill; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the items, as summarised in section 7 above; or for defective items under the Consumer Protection Act 1987. Subject to the previous paragraph, we are not responsible for any loss or damage that you suffer as a result of your own breach of these Terms, or as a result of any IT hardware or software failure other than a failure in our website.

Section 11. Data Protection

We process your personal data in accordance with our Privacy Policy.

Section 12. Other Terms

If either we or you have any right to enforce these Terms against the other, that right will not be lost even if the person who has the right delays enforcing it or waives their right to enforce it in any instance. If a court or other authority decides that any part of these Terms is illegal or ineffective, the rest of the Terms will be unaffected and will remain in force.

We may change these Terms from time to time. If we make any changes which affect your rights in relation to our service, we will notify you. Changes to the Terms will not affect any orders you have placed where we have sent you a confirmation email. These Terms are governed by English law.

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